Privacy Policy of Wolfpack Support Services

Wolfpack Support Services is committed to protecting the privacy and confidentiality of all clients, including those receiving services under the National Disability Insurance Scheme (NDIS). We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state and territory privacy laws.

This policy explains how we collect, use, store, and protect personal information.

Collection of Personal Information

We collect personal information to provide coaching, therapeutic supports, and NDIS-related services. This may include:

Name, address, and contact details
Date of birth and emergency contacts
Information about disability, health, or support needs
NDIS participant details, including plan information
Records of interactions with Wolfpack Support Services

We collect this information directly from you, your authorised representative, or third parties such as plan managers, support coordinators, or health professionals (with consent).

Use and Disclosure of Personal Information

Personal information is used only for the purposes of delivering services, managing client relationships, and meeting NDIS and legal obligations.

We will not disclose your information without consent, except where:

Required or authorised by law
Necessary to prevent or lessen a serious risk to health, safety, or wellbeing
Mandatory reporting obligations apply (e.g., child protection)

Any disclosure is managed in line with privacy legislation and safeguarding standards.

Data Security and Storage

We take all reasonable steps to ensure your information is secure, including:

Secure physical storage for paper records
Password-protected and encrypted systems for electronic data
Access limited to authorised personnel only
Secure disposal of information when no longer required

Client Rights

You have the right to:

Access the personal information we hold about you
Request corrections to ensure information is accurate and up to date
Make a complaint if you believe your privacy has been breached

Requests can be made by contacting us (see details below). We will respond in line with APP requirements.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, NDIS standards, or service practices. The latest version will always be available on our website.

Contact Information

If you have any questions, concerns, or complaints about privacy or how your information is handled, please contact:

Wolfpack Support Services
📧 Email: jyee@wpss.com.au
🌐 Website: www.wpss.com.au